rupia Platform Account Terms

We at rupia set out the conditions under which you can open and maintain an account on our platform, place wagers on football matches, esports tournaments, and live-dealer games, and withdraw your funds. These terms apply to all users accessing rupia through our Android app, iOS browser, or desktop website. By creating an account, you agree to follow our policies on account opening, deposit and withdrawal procedures, bonus eligibility, and dispute resolution.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of rupia comply with their own jurisdiction's law. We undertake to process your account data securely, handle your deposits and withdrawals transparently, and respond to disputes fairly.

This page outlines our account policy, what we require from you to open an account, how we handle your funds, and how disputes are resolved. If you have questions about any term, contact our support team through the rupia platform.

Account Opening and Verification on rupia

When you open an account on rupia, we require basic information: your full name, email address, phone number, date of birth, and residential address. We use this information to verify your identity and prevent fraud. This Know-Your-Customer (KYC) process is a legal requirement we enforce across all jurisdictions where we operate.

You are responsible for ensuring all information you provide to rupia is accurate and current. If your personal details change — your address, phone number, or name — update them immediately through your account settings. Providing false information violates our terms and may result in account suspension or closure.

Deposits and Payment Methods on rupia

We accept deposits through eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, or e-wallet. Each deposit is processed instantly through your payment provider's secure gateway. We never store your payment card details — all transactions route directly to your bank or e-wallet.

Your first deposit may trigger an additional security check. We may ask you to confirm your payment method or provide a screenshot of your transaction confirmation. This step protects both you and rupia from unauthorized activity. Once your first deposit is confirmed, subsequent deposits flow directly to your rupia balance without further verification.

We do not accept deposits from third parties. The payment method you use to deposit must be registered in your name. Deposits made from someone else's account will be rejected or, if processed in error, refunded to the original payment source.

Our rupia Withdrawal Policy

We process withdrawal requests to the same payment method you used to deposit. If you funded your account via mobile banking, your withdrawal returns to local payment. This policy prevents fraud and ensures funds reach you securely. Withdrawals are subject to review windows — we aim to approve straightforward requests within standard business hours, though complex cases may require additional verification.

We do not offer subject to verification. After you submit a withdrawal request, our compliance team reviews it to ensure it complies with our policy. Once approved, your funds are sent to your payment provider, which processes the transfer to your account. Processing timelines vary: bank transfers may take 1-3 business days; e-wallet methods typically complete within hours.

If your withdrawal is denied or delayed, we notify you through your rupia account and explain the reason. Common reasons include incomplete KYC verification, suspicious activity patterns, or a mismatch between your deposit and withdrawal payment methods. Contact our support team if you believe a denial is in error.

Bonus Terms and Promotional Offers

We occasionally offer promotional bonuses to new or existing users on rupia. Any bonus we provide comes with terms: minimum deposit amounts, wagering requirements, eligible games, and expiration dates. We clearly display these terms when you claim a bonus. You are responsible for reading and understanding the conditions before accepting.

Bonuses are non-transferable and cannot be withdrawn as cash. They exist to fund gameplay on rupia only. If you claim a bonus and do not meet the wagering requirement before it expires, the bonus forfeits. We do not refund expired bonuses or offer second chances unless we explicitly state otherwise.

We reserve the right to suspend or cancel promotional bonuses if we detect abuse, fraud, or breach of our terms. If you exploit a bonus — for example, by claiming multiple bonuses on the same payment method or manipulating game outcomes — we will close your account and forfeit any balance.

1. Create your rupia account

   Provide your email, phone number, date of birth, and address. Set a strong password.

2. Submit KYC verification documents

   Upload a clear photo of your ID and proof of address. We verify within a few minutes.

3. Make your first deposit

   Choose a payment method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer). Funds arrive instantly in your rupia balance.

4. Play on rupia

   Access Liga 1 football, live-dealer games, slots, or esports markets on our platform.

Our rupia Account Policy and Dispute Resolution

We maintain records of all transactions on your rupia account for audit and dispute-resolution purposes. If you believe a charge is erroneous, a withdrawal was not processed, or a bonus was incorrectly applied, notify our support team within 30 days of the transaction. We investigate disputes promptly and make a determination based on our transaction records and system logs.

We reserve the right to close your account or suspend your access to rupia if we detect fraud, money laundering, terms violation, or other illegal activity. If your account is closed, we will attempt to notify you through your registered email and provide a reason. Any balance remaining in your account will be returned to your last verified payment method, subject to compliance review.

Our platform operates across Jakarta, Surabaya, Bandung, and Medan, and we recognize the importance of local festivals like Idul Fitri, Idul Adha, and Imlek. During these periods, we remain operational; however, bank processing times may be slower, which could affect your deposit and withdrawal timelines. Plan your gaming session accordingly.

Account Security and Password Protection

Your rupia account is protected by SSL/TLS encryption. We never share your login credentials with third parties. You are responsible for keeping your password confidential. If you suspect unauthorized access, change your password immediately through the login page or contact our support team to reset it.

We do not have the ability to retrieve your password once set. If you forget it, use the password-reset function on the rupia login page. We send a reset link to your registered email. If you no longer have access to that email address, contact our support team with proof of identity (a photo of your ID), and we will help you regain access.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of rupia comply with their own jurisdiction's law. If you are unsure whether our platform is available in your location, contact our support team before creating an account.