rupia Platform Privacy Notice
This page describes what we collect when you use rupia and how we keep that data protected. We at rupia take your privacy seriously. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, or play our games across Liga 1 betting, live-dealer tables, or slots, we collect information necessary to operate the platform, verify your identity, process your transactions, and respond to your support requests.
We do not sell your personal data to marketers or advertisers. Your information is used only to serve your account, comply with local regulations, and improve our service. We encrypt all data in transit and at rest. Our privacy commitments apply whether you access rupia via our Android app, iOS browser, or desktop website.
Read this page to understand what information we collect, how we use it, who has access to it, and what rights you have over your data. If you have questions about how we handle your privacy, contact our support team through the rupia platform.
What Data We Collect on rupia
We collect information in two categories: what you provide to us directly, and what we collect automatically when you use rupia.
Information you provide: When you open an account, we collect your full name, email address, phone number, date of birth, and residential address. To complete Know-Your-Customer (KYC) verification, we ask you to upload a photo of your government-issued ID and proof of address. We store these documents securely and delete them once verification is approved. When you deposit funds, we record the payment method, amount, and timestamp. We also collect any messages you send to our support team.
Information we collect automatically: When you use rupia, our servers log your IP address, device type (Android phone, iPhone, desktop browser), operating system version, browser type, and pages you visit. We use cookies to remember your login session and preferences. We also record your gameplay activity — which games you play, how long you play, and your betting history — to detect fraud and calculate your account balance accurately.
We never ask for your password via email or support chat
Our team will never request your rupia password. If someone claiming to represent rupia asks for your password, it is a scam. Report it to our support team immediately.
How We Use Your Data on rupia
We use your data for specific purposes. We process your personal information to create and maintain your account, verify your identity through KYC checks, process your deposits and withdrawals, detect and prevent fraud, respond to your support queries, and comply with local laws in Jakarta, Surabaya, Bandung, and Medan where our services operate.
We also use your data to calculate your account balance, track your gaming activity for responsible-operation purposes, and send you notifications about your account (password resets, deposit confirmations, withdrawal status). If you consent to marketing emails, we may send you information about new games or promotions, but you can unsubscribe anytime through your account settings.
We do not use your data to profile you for credit decisions, insurance, or employment purposes. We do not sell your information to data brokers. We do not share your email or phone number with third-party marketers without your explicit consent.
Third-Party Processors and Data Sharing
We work with third-party service providers to run rupia. These processors include payment gateways (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet processors), banking partners for mobile banking, local payment, online payment, and e-wallet transfers, hosting providers who store our servers, and fraud-detection services. We share only the data necessary for them to perform their function — for example, we share your name and payment method with your bank when you initiate a withdrawal, but we do not share your password or ID photo.
Our servers may be located outside Indonesia, which means your data may cross international borders. We require all processors to maintain privacy standards equivalent to our own. We have data-processing agreements in place that prohibit processors from using your data for their own purposes.
We may disclose your data if required by law — for example, if a court orders us to provide account information for a legal investigation. We will notify you of such requests unless we are legally prohibited from doing so.
Cookies and Tracking Technologies on rupia
We use cookies to improve your experience on rupia. Session cookies remember that you are logged in so you don't have to log in again during your visit. Preference cookies store your language choice and settings. Analytics cookies help us understand how users navigate rupia — this data is aggregated and anonymized, so we cannot identify you individually.
You can disable cookies in your browser settings, but this may prevent rupia from functioning properly. Most modern browsers allow you to manage cookies individually — for example, accepting session cookies but blocking analytics cookies.
We do not use tracking pixels or hidden scripts to follow your behavior across other websites.
Key takeaways
- We collect your name, email, phone, address, and ID only to verify your account and process transactions
- We encrypt all data in transit using SSL/TLS and store it securely
- We never sell your data to marketers or advertisers
- We share data with payment processors and hosting providers only as needed to operate rupia
- You can request access to your data or ask us to delete it by contacting support
Your Rights and Our Commitments
We recognize your right to know what data we hold about you. If you want to see your personal information, request a copy of your account data, including your transaction history and support messages, through your rupia account settings or by contacting our support team. We provide this information within a reasonable timeframe at no cost.
You have the right to correct inaccurate information. If your address, phone number, or name has changed, update it through your account settings immediately. This ensures your KYC verification remains current and your withdrawal requests process without delay.
You have the right to request deletion of your data. If you close your account on rupia, we retain your transaction records for legal and compliance purposes, but we delete your personal information (ID photos, address details, payment card references) within a reasonable period unless we are required by law to retain them longer. Some data may remain in our backup systems temporarily.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of rupia comply with their own jurisdiction's law. If you have concerns about how we handle your data or believe we have violated your privacy, contact our support team or submit a formal complaint. We investigate all complaints and respond with a resolution within a reasonable timeframe.
This privacy notice applies to all rupia users regardless of location — whether you are in Jakarta, Surabaya, Bandung, or Medan. We may update this notice occasionally to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through a banner on rupia.
Your trust is important to us. We are committed to protecting your data and operating rupia with transparency. If you have questions about our privacy practices, reach out to our support team through the platform at any time.